winbt's Privacy Policy — Your Information Is Our Responsibility

What Information We Collect

winbt collects various types of information to ensure a secure and seamless experience for its users. The types of information collected are described in detail below:

1.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Gender identity
• National Identity Card (NID) or passport number (for identity verification purposes)

1.2 Contact Information

• Email address
• Mobile number (for bKash, Nagad, Rocket, Upay verification)
• Residential address (where applicable)

1.3 Financial Information

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Transaction history — records of deposits and withdrawals
• Bank account details (if applicable)

1.4 Technical and Device Information

• IP address and geographic location
• Browser and operating system type
• Device ID and model
• Session duration and usage patterns

1.5 Gaming Behaviour Information

• Play history and preferred game categories
• Bet amounts and win/loss records
• Bonus and promotion usage details

How We Collect Information

winbt collects user information through various channels and methods. These methods are described in detail below:

2.1 Information Provided Directly

When you create an account on winbt or fill in a login form, you voluntarily provide us with personal information. Similarly, you provide information directly when submitting payment-related details.

2.2 Automatically Collected Information

When you browse our platform, certain technical information is automatically collected through cookies, web beacons, and similar technologies. This may include your navigation patterns, click behaviour, and page view records.

2.3 Information Received from Third Parties

During the identity verification (KYC) process, we may verify information with the assistance of trusted third-party service providers. Additionally, transaction confirmation information may be received through payment processors (bKash, Nagad, Rocket, Upay).

Purpose of Using Information

winbt uses collected information only for specific and legitimate purposes. We never use your information for unnecessary or unethical purposes. The main purposes for which we use information are:

• Account Management: Your information is used to create, verify, maintain, and keep your winbt account secure.
• Identity and Age Verification: To ensure that only individuals aged 21 and above can use our services.
• Processing Financial Transactions: To properly complete deposit and withdrawal requests.
• Fraud and Fraudulent Activity Prevention: To detect irregular activity and comply with anti-money laundering (AML) guidelines.
• Providing Customer Support: To deliver prompt and effective solutions when you contact us via 24/7 live chat or email.
• Service Improvement: To analyse your preferences and usage patterns in order to improve our platform and gaming experience.
• Promotional Communications: If you have consented to marketing communications, to inform you about our bonuses, offers, and promotions.
• Meeting Legal and Regulatory Obligations: To comply with applicable laws and regulations.
• Responsible Gaming: To detect unusual gaming behaviour and ensure user well-being.

Disclosure and Sharing of Information

winbt does not sell your personal information to third parties. However, in certain circumstances, we may share limited information with trusted partners to operate our services:

4.1 Payment Service Providers

Necessary information is shared with bKash, Nagad, Rocket, and Upay to complete financial transactions. This information is used solely for the purpose of confirming specific transactions.

4.2 Identity Verification Service Providers

Identity information may be shared with trusted third-party service providers for account verification (KYC). These providers are required to adhere to the same strict privacy standards.

4.3 Law Enforcement Agencies

Information may be disclosed to government or law enforcement agencies in accordance with court orders, legal obligations, or the requirements of applicable law.

4.4 Corporate Changes

In the event of a merger, acquisition, or asset transfer involving winbt, user information may be transferred to the relevant new entity. Users will be notified in advance in such cases.

4.5 Game Providers

Game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may be able to see technical data from gaming sessions on their platforms. This information is never combined with identity information and sold to third parties.

Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the winbt website to improve your experience and ensure proper functionality.

5.1 Types of Cookies

• Essential Cookies: These cookies are essential for the core functionality of the website. They are used to maintain login sessions and ensure security. Disabling these cookies will prevent the site from functioning properly.
• Functionality Cookies: These cookies are used to remember your language preferences, theme settings, and personalised experience.
• Analytics Cookies: These collect anonymous statistics to understand how users use our platform. This data helps improve our services.

5.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may disrupt some functionality of the site. The method for controlling cookies may differ across browsers.

Data Storage and Security

winbt has adopted industry-standard security measures to protect your personal information. Our security framework consists of the following elements:

6.1 Encryption Technology

All data transfers are secured through SSL/TLS encryption. Your financial information and passwords are stored using industry-standard hashing algorithms.

6.2 Access Controls

Only authorised staff who require access to data for their work can view user information. All access is logged and regularly reviewed.

6.3 Data Retention Period

We retain your information while your account is active. Even after an account is closed, certain information may be kept for a defined period for legal and regulatory reasons. Once that period has passed, the information is securely deleted or anonymised.

6.4 Data Breach Response

In the event of a security breach, we will notify affected users as quickly as possible and take the necessary remedial steps.

Your Rights

winbt believes that users should have full control over their personal information. We therefore ensure the following rights:

• Right to Access: You may request a copy of your personal information held by us at any time.
• Right to Rectification: If any of your information is incorrect, you may contact us to have it corrected.
• Right to Erasure: In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations.
• Right to Object to Processing: You may object to certain types of data processing, particularly for marketing purposes.
• Right to Data Portability: You may request to receive your information in a structured, commonly used format.
• Right to Opt Out of Marketing Communications: You may notify us at any time to stop receiving promotional emails or messages.

To exercise any of the above rights, please contact us at [email protected] or use our 24/7 live chat service. We will process your request as quickly as possible.

Third-Party Links

The winbt platform may occasionally contain references to third-party services or technologies. These third-party websites or services have their own privacy policies, which are operated under their own control.

winbt is not responsible for the privacy practices or content of these third parties. We advise you to carefully read the privacy policy of any third-party service before using it.

Game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may have their own data processing policies. Data related to the functionality of their platforms is managed by them and is subject to their own privacy policies.

Children's Privacy

winbt is strictly committed to protecting minors. Our services are exclusively for people aged 21 and above.

We do not knowingly collect personal information from anyone under the age of 21. If we are informed or have credible grounds to believe that a minor has registered on our platform, we will immediately close that account and delete the associated information.

If a parent or legal guardian believes their child has registered on our platform, please contact us at [email protected]. We will take the necessary steps promptly.

Policy Changes

winbt reserves the right to update this Privacy Policy from time to time. Changes may be made to this Policy due to expansion of the scope of services, changes in technology, or legal requirements.

For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A clear notice will be provided on our website
• An acknowledgement may be requested at the time of login

If you continue using the platform after the updated policy has been published, you will be considered to have agreed to the new policy. We recommend that you review this page regularly. The "Last Updated" date at the top of the page always reflects the date of the most recent change.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or how your personal information is handled, please contact us:

This policy was last updated in January 2026. Before using our platform, please also read our Terms and Conditions and Responsible Gaming Guidelines.

winbt is a safe and reliable platform. Fair play and SSL encryption are guaranteed. For users aged 21 and above only. Play responsibly.